/* ============================================================
   Suporte · Cupom Verde
   Tokens herdados da Central de Materiais (identidade oficial)
   ============================================================ */

:root {
  /* Cores oficiais da marca */
  --cream: #F2F2E8;      /* Offwhite */
  --green-800: #154734;  /* Verde Cupom */
  --green-200: #C1DEAA;  /* Verde Claro */
  --coral: #FF7053;      /* Coral */
  --ink: #333333;        /* Grafite */

  /* Tons de apoio derivados da paleta oficial */
  --cream-soft: #F7F7EF;
  --white: #FDFDF8;
  --green-900: #0E3424;
  --green-700: #1E5A43;
  --green-600: #37795A;
  --green-300: #A8CD92;
  --green-100: #E1EDD2;
  --green-50:  #ECF2E1;
  --coral-soft: #FFDDD3;
  --ink-soft: #5F6A60;
  --line: #E3E2D3;

  /* Semânticas de SLA */
  --danger: #C0392B;
  --danger-soft: #FBE3E0;
  --warn: #B7791F;
  --warn-soft: #FBF0DA;

  --radius: 20px;
  --radius-lg: 28px;
  --shadow: 0 10px 30px rgba(28, 74, 52, 0.08);
  --shadow-soft: 0 4px 14px rgba(28, 74, 52, 0.06);
  --font: "Figtree", -apple-system, "Segoe UI", sans-serif;
}

* { margin: 0; padding: 0; box-sizing: border-box; }

html { scroll-behavior: smooth; }

body {
  font-family: var(--font);
  background: var(--cream);
  color: var(--ink);
  line-height: 1.55;
  min-height: 100vh;
  -webkit-font-smoothing: antialiased;
}

svg { display: block; }
button { font-family: inherit; cursor: pointer; }
a { color: var(--green-700); }

/* ---------- Topo com a marca ---------- */
.topbar {
  background: var(--green-800);
  padding: 20px 24px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
}

.brand-img {
  height: 40px;
  width: auto;
  filter: brightness(0) invert(0.97);
}

.topbar-tag {
  font-size: 0.72rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.14em;
  color: var(--green-300);
}

/* ---------- Layout ---------- */
.wrap {
  width: 100%;
  max-width: 680px;
  margin: 0 auto;
  padding: 32px 20px 64px;
}

.wrap-wide { max-width: 1180px; }

.page-head { margin-bottom: 24px; }

.page-head h1 {
  font-size: clamp(1.6rem, 4vw, 2.1rem);
  font-weight: 800;
  color: var(--green-800);
  letter-spacing: -0.02em;
  line-height: 1.2;
}

.page-head p {
  margin-top: 8px;
  color: var(--ink-soft);
  font-size: 1rem;
}

/* ---------- Card ---------- */
.card {
  background: var(--white);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: var(--shadow-soft);
  padding: 24px;
}

.card + .card { margin-top: 16px; }

/* ---------- Deflexão: dúvidas frequentes ---------- */
.faq {
  background: var(--green-50);
  border: 1px solid var(--green-200);
  border-radius: var(--radius);
  padding: 20px 22px;
  margin-bottom: 20px;
}

.faq h2 {
  font-size: 0.95rem;
  font-weight: 800;
  color: var(--green-800);
  margin-bottom: 4px;
}

.faq .faq-sub {
  font-size: 0.86rem;
  color: var(--green-700);
  margin-bottom: 12px;
}

.faq details {
  border-top: 1px solid var(--green-200);
  padding: 10px 0 2px;
}

.faq summary {
  cursor: pointer;
  font-weight: 600;
  font-size: 0.92rem;
  color: var(--green-800);
  list-style: none;
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: center;
}

.faq summary::-webkit-details-marker { display: none; }

.faq summary::after {
  content: "+";
  font-size: 1.2rem;
  font-weight: 700;
  color: var(--green-600);
  flex-shrink: 0;
}

.faq details[open] summary::after { content: "–"; }

.faq details p {
  font-size: 0.9rem;
  color: var(--ink-soft);
  padding: 8px 0 10px;
}

/* ---------- Formulário ---------- */
.field { margin-bottom: 18px; }

.field label {
  display: block;
  font-weight: 700;
  font-size: 0.9rem;
  color: var(--green-800);
  margin-bottom: 6px;
}

.field .hint {
  font-weight: 400;
  color: var(--ink-soft);
  font-size: 0.82rem;
}

/* Pega TODO tipo de campo (text, email, tel, password…) sem listar tipo a
   tipo — foi assim que o campo de e-mail ficou sem estilo uma vez.
   Sem `:not()` de propósito: cada `:not()` soma especificidade e faria esta
   regra vencer as de foco e de erro mais abaixo. O único input que não
   deveria receber isto é o `type=file`, que já é oculto. */
.field input,
.field select,
.field textarea {
  width: 100%;
  display: block;
  font-family: inherit;
  font-size: 1rem;          /* 16px: abaixo disso o iOS dá zoom ao focar */
  line-height: 1.4;
  color: var(--ink);
  background: var(--cream-soft);
  border: 1.5px solid var(--line);
  border-radius: 14px;
  padding: 14px 16px;
  transition: border-color 0.16s, background 0.16s, box-shadow 0.16s;
  -webkit-appearance: none;
  appearance: none;
}

.field textarea { resize: vertical; min-height: 120px; line-height: 1.55; }

.field select {
  cursor: pointer;
  /* seta própria, já que appearance:none removeu a nativa */
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%2337795A' stroke-width='2.2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 14px center;
  background-size: 20px;
  padding-right: 44px;
}

.field input::placeholder,
.field textarea::placeholder { color: #9AA69C; }

.field input:focus,
.field select:focus,
.field textarea:focus {
  outline: none;
  border-color: var(--green-600);
  background: var(--white);
  box-shadow: 0 0 0 4px rgba(21, 71, 52, 0.10);
}

/* Campo preenchido e válido: confirmação discreta, sem gritar. */
.field input[data-valido="sim"] {
  border-color: var(--green-300);
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%2337795A' stroke-width='2.6' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M4.5 12.5 10 18 19.5 6.5'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 14px center;
  background-size: 18px;
  padding-right: 44px;
}

.field input[aria-invalid="true"],
.field select[aria-invalid="true"],
.field textarea[aria-invalid="true"] {
  border-color: var(--coral);
  background: #FFF8F6;
}

.field input[aria-invalid="true"]:focus,
.field select[aria-invalid="true"]:focus,
.field textarea[aria-invalid="true"]:focus {
  box-shadow: 0 0 0 4px rgba(255, 112, 83, 0.16);
}

.error-msg {
  display: none;
  align-items: flex-start;
  gap: 6px;
  color: var(--danger);
  font-size: 0.83rem;
  font-weight: 600;
  margin-top: 7px;
}

.error-msg.show { display: flex; }

.error-msg::before {
  content: "!";
  flex-shrink: 0;
  width: 16px; height: 16px;
  border-radius: 50%;
  background: var(--danger);
  color: #fff;
  font-size: 0.7rem;
  font-weight: 800;
  display: grid;
  place-items: center;
  margin-top: 1px;
}

.counter {
  text-align: right;
  font-size: 0.78rem;
  color: var(--ink-soft);
  margin-top: 4px;
}

/* ---------- Upload de print ---------- */
.drop {
  border: 1.5px dashed var(--green-300);
  border-radius: 14px;
  background: var(--green-50);
  padding: 22px 16px;
  text-align: center;
  cursor: pointer;
  transition: background 0.16s, border-color 0.16s;
}

.drop:hover, .drop.over { background: var(--green-100); border-color: var(--green-600); }

.drop svg {
  width: 28px; height: 28px;
  margin: 0 auto 8px;
  stroke: var(--green-600);
  fill: none;
  stroke-width: 1.7;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.drop p { font-size: 0.9rem; font-weight: 600; color: var(--green-800); }
.drop span { font-size: 0.8rem; color: var(--ink-soft); }

.preview {
  display: none;
  margin-top: 12px;
  position: relative;
  border-radius: 14px;
  overflow: hidden;
  border: 1px solid var(--line);
}

.preview.show { display: block; }
.preview img { width: 100%; max-height: 320px; object-fit: contain; background: var(--cream); }

.preview-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 8px 12px;
  background: var(--cream-soft);
  font-size: 0.8rem;
  color: var(--ink-soft);
}

/* ---------- Botões ---------- */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  border: 1.5px solid transparent;
  border-radius: 999px;
  padding: 13px 26px;
  font-weight: 700;
  font-size: 0.95rem;
  text-decoration: none;
  transition: transform 0.14s, background 0.16s, opacity 0.16s;
}

.btn:active { transform: translateY(1px); }

.btn-primary {
  background: var(--green-800);
  color: var(--cream);
  box-shadow: 0 6px 18px rgba(21, 71, 52, 0.20);
}

.btn-primary:hover { background: var(--green-900); box-shadow: 0 8px 22px rgba(21, 71, 52, 0.26); }
.btn-primary[disabled]:hover { box-shadow: 0 6px 18px rgba(21, 71, 52, 0.20); }

.btn-outline { background: transparent; color: var(--green-800); border-color: var(--green-800); }
.btn-outline:hover { background: var(--green-50); }

.btn-sm { padding: 8px 16px; font-size: 0.85rem; }

.btn[disabled] { opacity: 0.55; cursor: not-allowed; }

/* Botão de envio: alvo generoso, é a ação principal da página. */
.btn-block { width: 100%; padding: 16px 26px; font-size: 1rem; margin-top: 6px; }

/* ---------- Telas finais ---------- */
/* A visibilidade das etapas é controlada pelo atributo [hidden] em app.js. */
[hidden] { display: none !important; }

.success { text-align: center; padding: 12px 4px 8px; }

.success-icon {
  width: 64px; height: 64px;
  margin: 0 auto 16px;
  border-radius: 50%;
  background: var(--green-200);
  display: grid;
  place-items: center;
}

.success-icon svg {
  width: 32px; height: 32px;
  stroke: var(--green-800);
  fill: none; stroke-width: 2.4;
  stroke-linecap: round; stroke-linejoin: round;
}

.success h2 { font-size: 1.4rem; font-weight: 800; color: var(--green-800); }
.success > p { color: var(--ink-soft); margin-top: 6px; font-size: 0.95rem; }

.protocolo-box {
  margin: 20px auto;
  background: var(--green-50);
  border: 1.5px dashed var(--green-300);
  border-radius: 16px;
  padding: 16px;
  max-width: 320px;
}

.protocolo-box span {
  display: block;
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--green-700);
}

.protocolo-box strong {
  display: block;
  font-size: 1.6rem;
  font-weight: 800;
  color: var(--green-800);
  letter-spacing: 0.04em;
  margin-top: 4px;
}

/* ---------- Dashboard: KPIs ---------- */
.stats-row {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(170px, 1fr));
  gap: 14px;
  margin-bottom: 22px;
}

.stat-card {
  background: var(--white);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 18px 20px;
  box-shadow: var(--shadow-soft);
}

.stat-card b {
  display: block;
  font-size: 2rem;
  font-weight: 800;
  line-height: 1.1;
  color: var(--green-800);
}

.stat-card.is-danger b { color: var(--danger); }
.stat-card.is-warn b { color: var(--coral); }

.stat-card span { font-size: 0.85rem; color: var(--ink-soft); font-weight: 600; }

/* ---------- Dashboard: filtros ---------- */
.filters {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 18px;
  align-items: center;
}

.chip {
  border: 1.5px solid var(--line);
  background: var(--white);
  color: var(--ink-soft);
  border-radius: 999px;
  padding: 7px 16px;
  font-size: 0.85rem;
  font-weight: 700;
  transition: background 0.16s, color 0.16s, border-color 0.16s;
}

.chip:hover { border-color: var(--green-300); }
.chip.active { background: var(--green-800); color: var(--cream); border-color: var(--green-800); }

/* ---------- Dashboard: fila ---------- */
.fila { display: flex; flex-direction: column; gap: 12px; }

.ticket {
  background: var(--white);
  border: 1px solid var(--line);
  border-left: 5px solid var(--green-300);
  border-radius: var(--radius);
  padding: 18px 20px;
  box-shadow: var(--shadow-soft);
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 14px 20px;
  align-items: start;
}

.ticket.sla-atrasado   { border-left-color: var(--danger); }
.ticket.sla-vence_hoje { border-left-color: var(--coral); }
.ticket.sla-atencao    { border-left-color: var(--warn); }
.ticket.sla-no_prazo   { border-left-color: var(--green-300); }
.ticket.is-resolvido   { border-left-color: var(--green-600); opacity: 0.72; }

.ticket-head {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  margin-bottom: 6px;
}

.ticket-proto {
  font-weight: 800;
  color: var(--green-800);
  letter-spacing: 0.03em;
  font-size: 0.95rem;
}

.ticket-desc {
  font-size: 0.94rem;
  color: var(--ink);
  margin: 8px 0;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

.ticket-meta {
  font-size: 0.82rem;
  color: var(--ink-soft);
  display: flex;
  flex-wrap: wrap;
  gap: 4px 14px;
}

.ticket-meta b { color: var(--ink); font-weight: 700; }

/* Campos específicos do motivo: destacados do resto do rodapé do card. */
.ticket-extras {
  margin-top: 8px;
  padding-top: 8px;
  border-top: 1px dashed var(--line);
}

.ticket-extras b { color: var(--green-700); }

.ticket-side {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 10px;
}

.ticket-side select {
  font-family: inherit;
  font-size: 0.85rem;
  font-weight: 700;
  color: var(--green-800);
  background: var(--cream-soft);
  border: 1.5px solid var(--line);
  border-radius: 999px;
  padding: 7px 14px;
  cursor: pointer;
}

.thumb {
  width: 78px; height: 78px;
  border-radius: 12px;
  border: 1px solid var(--line);
  object-fit: cover;
  cursor: zoom-in;
  background: var(--cream);
}

/* ---------- Badges ---------- */
.badge {
  display: inline-block;
  border-radius: 999px;
  padding: 4px 12px;
  font-size: 0.74rem;
  font-weight: 800;
  letter-spacing: 0.03em;
  text-transform: uppercase;
  background: var(--green-100);
  color: var(--green-800);
}

.badge-atrasado   { background: var(--danger-soft); color: var(--danger); }
.badge-vence_hoje { background: var(--coral-soft); color: #A63A22; }
.badge-atencao    { background: var(--warn-soft); color: var(--warn); }
.badge-no_prazo   { background: var(--green-100); color: var(--green-700); }
.badge-cat        { background: var(--cream); color: var(--ink-soft); border: 1px solid var(--line); }

/* ---------- Estados ---------- */
.empty-state {
  text-align: center;
  padding: 56px 20px;
  color: var(--ink-soft);
  background: var(--white);
  border: 1px dashed var(--line);
  border-radius: var(--radius);
}

.empty-state b { display: block; color: var(--green-800); font-size: 1.05rem; margin-bottom: 4px; }

.toast {
  position: fixed;
  left: 50%;
  bottom: 26px;
  transform: translate(-50%, 20px);
  background: var(--green-800);
  color: var(--cream);
  padding: 12px 22px;
  border-radius: 999px;
  font-weight: 700;
  font-size: 0.9rem;
  box-shadow: var(--shadow);
  opacity: 0;
  pointer-events: none;
  transition: opacity 0.22s, transform 0.22s;
  z-index: 90;
}

.toast.show { opacity: 1; transform: translate(-50%, 0); }

/* ---------- Login do dashboard ---------- */
.login-wrap {
  min-height: 70vh;
  display: grid;
  place-items: center;
  padding: 24px;
}

.login-card { width: 100%; max-width: 380px; }

/* ---------- Lightbox do print ---------- */
.lightbox {
  position: fixed;
  inset: 0;
  background: rgba(14, 52, 36, 0.86);
  display: none;
  place-items: center;
  padding: 28px;
  z-index: 100;
  cursor: zoom-out;
}

.lightbox.show { display: grid; }
.lightbox img { max-width: 100%; max-height: 90vh; border-radius: 14px; }

/* ---------- Rodapé ---------- */
.footer {
  text-align: center;
  font-size: 0.82rem;
  color: var(--ink-soft);
  padding: 28px 20px 40px;
}

/* ---------- Indicador de etapa ---------- */
.stepper {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 18px;
}

.stepper-trilho {
  flex: 1;
  height: 6px;
  border-radius: 999px;
  background: var(--green-100);
  overflow: hidden;
}

.stepper-barra {
  height: 100%;
  width: 0;
  border-radius: 999px;
  background: var(--green-600);
  transition: width 0.32s cubic-bezier(0.4, 0, 0.2, 1);
}

.stepper-texto {
  font-size: 0.76rem;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--green-700);
  white-space: nowrap;
}

/* ---------- Acessibilidade do foco ---------- */
/* Teclado enxerga o foco; mouse não leva anel sobrando. */
.btn:focus-visible,
.opcao:focus-visible,
.chip:focus-visible,
.voltar:focus-visible,
.drop:focus-visible,
.confirma input:focus-visible {
  outline: 3px solid var(--green-600);
  outline-offset: 2px;
}

/* ---------- Quem prefere menos movimento ---------- */
@media (prefers-reduced-motion: reduce) {
  * { animation-duration: 0.01ms !important; transition-duration: 0.01ms !important; }
  html { scroll-behavior: auto; }
}

/* ---------- Etapa 1 · lista de motivos ---------- */
.opcoes { display: flex; flex-direction: column; gap: 10px; }

.opcao {
  display: grid;
  grid-template-columns: 1fr auto;
  align-items: center;
  gap: 2px 14px;
  text-align: left;
  background: var(--white);
  border: 1.5px solid var(--line);
  border-radius: var(--radius);
  padding: 18px 20px;
  box-shadow: var(--shadow-soft);
  transition: border-color 0.16s, transform 0.14s, background 0.16s;
}

.opcao:hover { border-color: var(--green-600); background: var(--cream-soft); }
.opcao:active { transform: translateY(1px); }

.opcao-titulo {
  font-weight: 700;
  font-size: 1.02rem;
  color: var(--green-800);
}

.opcao-resumo {
  font-size: 0.86rem;
  color: var(--ink-soft);
}

/* ---------- Voltar ---------- */
.voltar {
  background: none;
  border: none;
  color: var(--green-700);
  font-weight: 700;
  font-size: 0.88rem;
  padding: 4px 0 12px;
}

.voltar:hover { text-decoration: underline; }

/* ---------- Etapa 2 · orientação ---------- */
.passos {
  list-style: none;
  counter-reset: passo;
  display: flex;
  flex-direction: column;
  gap: 14px;
  margin-bottom: 22px;
}

.passos li {
  counter-increment: passo;
  display: grid;
  grid-template-columns: 30px 1fr;
  gap: 12px;
  align-items: start;
  font-size: 0.95rem;
}

.passos li::before {
  content: counter(passo);
  width: 30px; height: 30px;
  border-radius: 50%;
  background: var(--green-200);
  color: var(--green-800);
  font-weight: 800;
  font-size: 0.85rem;
  display: grid;
  place-items: center;
}

.confirmacoes {
  display: flex;
  flex-direction: column;
  gap: 10px;
  padding: 16px;
  background: var(--green-50);
  border: 1px solid var(--green-200);
  border-radius: 14px;
  margin-bottom: 18px;
}

.confirma {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  cursor: pointer;
  font-size: 0.92rem;
  font-weight: 600;
  color: var(--green-800);
}

.confirma input {
  width: 20px; height: 20px;
  accent-color: var(--green-800);
  flex-shrink: 0;
  margin-top: 1px;
  cursor: pointer;
}

.acoes-orientacao { display: flex; flex-wrap: wrap; gap: 10px; }
.acoes-orientacao .btn { flex: 1 1 220px; }

.aviso-confirma {
  margin-top: 10px;
  font-size: 0.82rem;
  color: var(--ink-soft);
  text-align: center;
}

/* ---------- Avisos dentro de campo ---------- */
.campo-aviso {
  margin-top: 6px;
  font-size: 0.82rem;
  color: var(--green-700);
  background: var(--green-50);
  border-left: 3px solid var(--green-300);
  border-radius: 0 8px 8px 0;
  padding: 8px 10px;
}

/* ---------- Resumo no ticket ---------- */
.prazo-aviso { color: var(--ink-soft); font-size: 0.95rem; }

.resumo-ticket {
  margin: 22px auto 0;
  max-width: 420px;
  text-align: left;
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 8px 16px;
  border-top: 1px solid var(--line);
  padding-top: 18px;
  font-size: 0.9rem;
}

.resumo-ticket dt { font-weight: 700; color: var(--ink-soft); }
.resumo-ticket dd { color: var(--ink); overflow-wrap: anywhere; }

/* ---------- Responsivo ---------- */
@media (max-width: 640px) {
  .acoes-orientacao .btn { flex: 1 1 100%; }
  .resumo-ticket { grid-template-columns: 1fr; gap: 2px; }
  .resumo-ticket dd { margin-bottom: 10px; }
  .ticket { grid-template-columns: 1fr; }
  .ticket-side { flex-direction: row; align-items: center; justify-content: space-between; width: 100%; }
  .card { padding: 20px 16px; }
  .wrap { padding: 24px 16px 48px; }
}

/* ============================================================
   Painel interno · abas, busca, detalhe e gráficos
   ============================================================ */

/* ---------- Abas ---------- */
.abas {
  display: flex;
  align-items: center;
  gap: 4px;
  padding: 0 24px;
  background: var(--white);
  border-bottom: 1px solid var(--line);
  position: sticky;
  top: 0;
  z-index: 50;
  flex-wrap: wrap;
}

.aba {
  background: none;
  border: none;
  border-bottom: 3px solid transparent;
  padding: 16px 18px;
  font-weight: 700;
  font-size: 0.95rem;
  color: var(--ink-soft);
  transition: color 0.16s, border-color 0.16s;
}

.aba:hover { color: var(--green-800); }
.aba.active { color: var(--green-800); border-bottom-color: var(--green-800); }

.abas-acoes { margin-left: auto; display: flex; gap: 8px; padding: 10px 0; flex-wrap: wrap; }

/* ---------- Busca ---------- */
.busca-wrap { position: relative; margin-bottom: 16px; }

.busca-icone {
  position: absolute;
  left: 16px; top: 50%;
  transform: translateY(-50%);
  width: 20px; height: 20px;
  stroke: var(--ink-soft);
  fill: none; stroke-width: 2;
  stroke-linecap: round;
  pointer-events: none;
}

.busca-wrap input {
  width: 100%;
  font-family: inherit;
  font-size: 1rem;
  color: var(--ink);
  background: var(--white);
  border: 1.5px solid var(--line);
  border-radius: 999px;
  padding: 14px 44px;
  transition: border-color 0.16s, box-shadow 0.16s;
  -webkit-appearance: none;
  appearance: none;
}

.busca-wrap input:focus {
  outline: none;
  border-color: var(--green-600);
  box-shadow: 0 0 0 4px rgba(21, 71, 52, 0.10);
}

.busca-wrap input::-webkit-search-cancel-button { display: none; }

.busca-limpar {
  position: absolute;
  right: 12px; top: 50%;
  transform: translateY(-50%);
  width: 28px; height: 28px;
  border: none;
  border-radius: 50%;
  background: var(--cream);
  color: var(--ink-soft);
  font-size: 1.1rem;
  line-height: 1;
}

.busca-limpar:hover { background: var(--green-100); color: var(--green-800); }

/* ---------- Card clicável ---------- */
.ticket-clicavel { cursor: pointer; transition: box-shadow 0.16s, transform 0.14s; }
.ticket-clicavel:hover { box-shadow: var(--shadow); transform: translateY(-1px); }

.ticket-status {
  font-size: 0.78rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--ink-soft);
  white-space: nowrap;
}

.status-em_andamento { color: var(--warn); }
.status-resolvido { color: var(--green-600); }

.badge-reincidente { background: var(--coral-soft); color: #A63A22; }

.marca-respondido { color: var(--green-600); font-weight: 700; }

.tem-print { font-size: 1.1rem; opacity: 0.75; }

.mais-wrap { display: flex; justify-content: center; padding: 22px 0 8px; }

/* ---------- Detalhe lateral ---------- */
.drawer-fundo {
  position: fixed;
  inset: 0;
  background: rgba(14, 52, 36, 0.42);
  z-index: 80;
}

.drawer {
  position: fixed;
  top: 0; right: 0; bottom: 0;
  width: min(520px, 100%);
  background: var(--cream);
  box-shadow: -14px 0 40px rgba(14, 52, 36, 0.18);
  z-index: 85;
  display: flex;
  flex-direction: column;
}

.drawer-topo {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 18px 22px;
  background: var(--green-800);
  color: var(--cream);
}

.drawer-topo strong { font-size: 1.05rem; letter-spacing: 0.04em; }

.icone-btn {
  background: rgba(253, 252, 247, 0.14);
  border: none;
  color: var(--cream);
  width: 32px; height: 32px;
  border-radius: 50%;
  font-size: 1.3rem;
  line-height: 1;
}

.icone-btn:hover { background: rgba(253, 252, 247, 0.26); }

.drawer-corpo { overflow-y: auto; padding: 20px 22px 40px; }

.drawer-bloco {
  background: var(--white);
  border: 1px solid var(--line);
  border-radius: 16px;
  padding: 16px 18px;
  margin-bottom: 12px;
}

.drawer-bloco h3 {
  font-size: 0.76rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.12em;
  color: var(--green-700);
  margin-bottom: 10px;
}

.contagem {
  display: inline-block;
  background: var(--coral-soft);
  color: #A63A22;
  border-radius: 999px;
  padding: 1px 8px;
  margin-left: 4px;
}

.drawer-dica { font-size: 0.82rem; color: var(--ink-soft); margin: -4px 0 10px; }

.drawer-linha {
  display: grid;
  grid-template-columns: 130px 1fr;
  gap: 4px 12px;
  padding: 6px 0;
  border-top: 1px solid var(--cream);
  font-size: 0.9rem;
}

.drawer-linha:first-of-type { border-top: none; }
.drawer-linha dt { color: var(--ink-soft); font-weight: 600; }
.drawer-linha dd { color: var(--ink); font-weight: 600; overflow-wrap: anywhere; }

.drawer-texto { font-size: 0.94rem; white-space: pre-wrap; overflow-wrap: anywhere; }

.drawer-print {
  width: 100%;
  border-radius: 12px;
  border: 1px solid var(--line);
  cursor: zoom-in;
}

.irmao {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 2px 10px;
  width: 100%;
  text-align: left;
  background: var(--cream-soft);
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 10px 12px;
  margin-top: 8px;
  transition: border-color 0.16s;
}

.irmao:hover { border-color: var(--green-600); }
.irmao-proto { font-weight: 800; color: var(--green-800); font-size: 0.88rem; }
.irmao-motivo { font-size: 0.84rem; color: var(--ink-soft); grid-column: 1; }
.irmao-data { font-size: 0.78rem; color: var(--ink-soft); grid-column: 2; grid-row: 1 / 3; align-self: center; }

.drawer-acoes { display: flex; flex-direction: column; gap: 10px; }

/* ---------- Gráficos ---------- */
.grafico-card { margin-bottom: 16px; }

.grafico-titulo { font-size: 1.05rem; font-weight: 800; color: var(--green-800); }

.grafico-sub { font-size: 0.86rem; color: var(--ink-soft); margin: 4px 0 18px; }

.grafico-vazio {
  text-align: center;
  color: var(--ink-soft);
  font-size: 0.9rem;
  padding: 20px 0;
}

.barra-linha {
  display: grid;
  grid-template-columns: minmax(120px, 230px) 1fr auto;
  align-items: center;
  gap: 12px;
  padding: 7px 0;
  font-size: 0.88rem;
}

.barra-rotulo { color: var(--ink); font-weight: 600; }

.barra-trilho {
  height: 12px;
  border-radius: 999px;
  background: var(--green-50);
  overflow: hidden;
}

.barra-preenchida {
  display: block;
  height: 100%;
  border-radius: 999px;
  background: var(--green-600);
  transition: width 0.4s cubic-bezier(0.4, 0, 0.2, 1);
}

.barra-preenchida.tom-bom { background: var(--green-600); }
.barra-preenchida.tom-ruim { background: var(--coral); }
.barra-preenchida.tom-neutro { background: var(--green-300); }

.barra-valor { font-weight: 800; color: var(--green-800); white-space: nowrap; }
.barra-valor em { font-style: normal; font-weight: 600; color: var(--ink-soft); font-size: 0.82rem; }

.barras-semana {
  display: flex;
  align-items: flex-end;
  gap: 6px;
  height: 190px;
  overflow-x: auto;
  padding-bottom: 4px;
}

.coluna {
  flex: 1 0 42px;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: flex-end;
  height: 100%;
  gap: 6px;
}

.coluna-valor { font-size: 0.78rem; font-weight: 800; color: var(--green-800); }

.coluna-barra {
  width: 100%;
  max-width: 46px;
  border-radius: 8px 8px 4px 4px;
  background: var(--green-600);
  transition: height 0.4s cubic-bezier(0.4, 0, 0.2, 1);
}

.coluna-rotulo { font-size: 0.72rem; color: var(--ink-soft); white-space: nowrap; }

/* ---------- Responsivo do painel ---------- */
@media (max-width: 720px) {
  .abas { padding: 0 12px; }
  .aba { padding: 14px 12px; font-size: 0.9rem; }
  .abas-acoes { width: 100%; padding-bottom: 12px; }
  .drawer { width: 100%; }
  .drawer-linha { grid-template-columns: 1fr; }
  .barra-linha { grid-template-columns: 1fr auto; }
  .barra-linha .barra-trilho { grid-column: 1 / 3; }
}

/* ============================================================
   Ícones e refinamento visual
   ============================================================ */

/* Base de todo ícone. A cor sempre segue currentColor, então o ícone
   acompanha o texto ao redor sem precisar de variante por contexto. */
.ic {
  width: 20px;
  height: 20px;
  fill: none;
  stroke: currentColor;
  stroke-width: 1.8;
  stroke-linecap: round;
  stroke-linejoin: round;
  flex-shrink: 0;
}

/* ---------- Etapa 1 · opções com ícone ---------- */
.opcao {
  grid-template-columns: auto 1fr auto;
  align-items: center;
  gap: 16px;
  padding: 16px 18px;
}

.opcao-icone {
  display: grid;
  place-items: center;
  width: 46px;
  height: 46px;
  border-radius: 14px;
  background: var(--green-50);
  color: var(--green-700);
  transition: background 0.16s, color 0.16s;
}

.opcao-icone .ic { width: 24px; height: 24px; }

.opcao:hover .opcao-icone { background: var(--green-200); color: var(--green-800); }

.opcao-texto { display: flex; flex-direction: column; gap: 2px; min-width: 0; }
.opcao-seta { color: var(--green-600); width: 22px; height: 22px; stroke-width: 2.2; }

/* ---------- Ícone no título da etapa ---------- */
.page-head h1 { display: flex; align-items: center; gap: 12px; }

.titulo-icone {
  width: 30px;
  height: 30px;
  stroke-width: 1.7;
  color: var(--green-600);
  flex-shrink: 0;
}

/* ---------- KPIs com ícone ---------- */
.stat-card {
  display: flex;
  flex-direction: column;
  gap: 2px;
  position: relative;
  overflow: hidden;
}

.stat-icone {
  display: grid;
  place-items: center;
  width: 38px;
  height: 38px;
  border-radius: 12px;
  background: var(--green-50);
  color: var(--green-700);
  margin-bottom: 8px;
}

.stat-card.is-danger .stat-icone { background: var(--danger-soft); color: var(--danger); }
.stat-card.is-warn .stat-icone { background: var(--coral-soft); color: #A63A22; }

.stat-rotulo { font-size: 0.85rem; color: var(--ink-soft); font-weight: 600; }

/* ---------- Cards da fila ---------- */
.ticket {
  grid-template-columns: auto 1fr auto;
  align-items: center;
  gap: 8px 16px;
}

.ticket-icone {
  display: grid;
  place-items: center;
  width: 44px;
  height: 44px;
  border-radius: 13px;
  background: var(--green-50);
  color: var(--green-700);
}

.ticket-icone .ic { width: 22px; height: 22px; }

.ticket.sla-atrasado .ticket-icone { background: var(--danger-soft); color: var(--danger); }
.ticket.sla-vence_hoje .ticket-icone { background: var(--coral-soft); color: #A63A22; }
.ticket.is-resolvido .ticket-icone { background: var(--green-100); color: var(--green-600); }

.ticket-corpo { min-width: 0; }

.ticket-motivo {
  font-size: 0.95rem;
  font-weight: 700;
  color: var(--green-800);
  margin: 2px 0 4px;
}

.ticket-meta { align-items: center; }

/* Bolinha de status: lê mais rápido que só a palavra. */
.ticket-status {
  display: inline-flex;
  align-items: center;
  gap: 7px;
}

.ticket-status i {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: currentColor;
  flex-shrink: 0;
}

.marca-respondido {
  display: inline-flex;
  align-items: center;
  gap: 5px;
}

.marca-respondido .ic { width: 15px; height: 15px; stroke-width: 2.2; }

.tem-print { display: grid; place-items: center; color: var(--ink-soft); opacity: 0.7; }
.tem-print .ic { width: 18px; height: 18px; }

/* ---------- Cabeçalhos do detalhe ---------- */
.drawer-bloco h3 {
  display: flex;
  align-items: center;
  gap: 8px;
}

.drawer-bloco h3 .ic { width: 16px; height: 16px; stroke-width: 2; color: var(--green-600); }

/* ---------- Estado vazio ---------- */
.empty-icone {
  width: 40px;
  height: 40px;
  margin: 0 auto 12px;
  color: var(--green-300);
  stroke-width: 1.5;
}

/* ---------- Abas e botões com ícone ---------- */
.aba { display: inline-flex; align-items: center; gap: 8px; }
.aba .ic { width: 18px; height: 18px; }

.btn .ic { width: 17px; height: 17px; }
.btn-sm .ic { width: 15px; height: 15px; }

.icone-btn { display: grid; place-items: center; }
.icone-btn .ic { width: 18px; height: 18px; stroke-width: 2.2; }

/* ---------- Barras dos gráficos ---------- */
.barra-preenchida {
  background: linear-gradient(90deg, var(--green-700), var(--green-600));
}

.barra-preenchida.tom-ruim { background: linear-gradient(90deg, #E85A3C, var(--coral)); }
.barra-preenchida.tom-neutro { background: linear-gradient(90deg, var(--green-300), #B9DCA4); }

.coluna-barra { background: linear-gradient(180deg, var(--green-600), var(--green-700)); }

.grafico-titulo { display: flex; align-items: center; gap: 9px; }
.grafico-titulo .ic { width: 20px; height: 20px; color: var(--green-600); }

@media (max-width: 640px) {
  .opcao { gap: 12px; padding: 14px; }
  .opcao-icone { width: 40px; height: 40px; border-radius: 12px; }
  .ticket { grid-template-columns: auto 1fr; }
  .ticket-side { grid-column: 1 / 3; }
}

/* ============================================================
   Acompanhamento público do chamado
   ============================================================ */

.resultado-topo {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
  margin-bottom: 6px;
}

.resultado-proto {
  font-size: 1.15rem;
  font-weight: 800;
  letter-spacing: 0.04em;
  color: var(--green-800);
}

.resultado-motivo {
  font-size: 0.95rem;
  color: var(--ink-soft);
  margin-bottom: 18px;
}

/* Caixa do prazo: é a informação que a pessoa veio buscar. */
.prazo-caixa {
  display: flex;
  align-items: flex-start;
  gap: 14px;
  border-radius: 16px;
  padding: 16px 18px;
  border: 1.5px solid transparent;
}

.prazo-caixa strong { display: block; font-size: 1.05rem; font-weight: 800; }
.prazo-caixa span { font-size: 0.88rem; }

.prazo-icone { display: grid; place-items: center; flex-shrink: 0; }
.prazo-icone .ic { width: 26px; height: 26px; }

.prazo-caixa.tom-aguardando {
  background: var(--green-50);
  border-color: var(--green-200);
  color: var(--green-800);
}
.prazo-caixa.tom-aguardando span { color: var(--green-700); }

.prazo-caixa.tom-hoje {
  background: var(--coral-soft);
  border-color: #F5B9A8;
  color: #A63A22;
}
.prazo-caixa.tom-hoje span { color: #A63A22; }

.prazo-caixa.tom-atrasado {
  background: var(--danger-soft);
  border-color: #F0B8B1;
  color: var(--danger);
}
.prazo-caixa.tom-atrasado span { color: var(--danger); }

.prazo-caixa.tom-pronto {
  background: var(--green-100);
  border-color: var(--green-300);
  color: var(--green-800);
}
.prazo-caixa.tom-pronto span { color: var(--green-700); }

/* Resposta ao usuário */
.resposta-caixa {
  margin-top: 18px;
  padding: 18px;
  background: var(--cream-soft);
  border-left: 4px solid var(--green-600);
  border-radius: 0 16px 16px 0;
}

.resposta-caixa h2 {
  font-size: 0.76rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.12em;
  color: var(--green-700);
  margin-bottom: 8px;
}

.resposta-caixa p {
  font-size: 0.96rem;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

.ajuda-rodape {
  text-align: center;
  font-size: 0.88rem;
  color: var(--ink-soft);
  margin-top: 20px;
}

/* Aviso de que o texto é visível ao usuário — separa da nota interna. */
.aviso-publico {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 0.78rem;
  font-weight: 700;
  color: #A63A22;
  background: var(--coral-soft);
  border-radius: 8px;
  padding: 6px 10px;
  margin-bottom: 10px;
}

.aviso-publico .ic { width: 14px; height: 14px; }

/* ---------- Home: acompanhar vs abrir ---------- */

/* Ação de natureza diferente das outras: não compete com a lista de
   motivos, mas também não fica escondida. */
.opcao-acompanhar {
  background: var(--green-50);
  border-color: var(--green-200);
  text-decoration: none;
  margin-bottom: 22px;
}

.opcao-acompanhar:hover { background: var(--green-100); border-color: var(--green-600); }
.opcao-acompanhar .opcao-icone { background: var(--white); }
.opcao-acompanhar .opcao-titulo { color: var(--green-800); }
.opcao-acompanhar .opcao-resumo { color: var(--green-700); }

.divisor-secao {
  display: flex;
  align-items: center;
  gap: 14px;
  margin-bottom: 16px;
  color: var(--ink-soft);
  font-size: 0.8rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.1em;
}

.divisor-secao::before,
.divisor-secao::after {
  content: "";
  flex: 1;
  height: 1px;
  background: var(--line);
}